How Can We Assist You?
Our UK-based customer care team is dedicated to providing prompt, personal support for all order, sizing, delivery, and product queries.
Direct Email Care
Send your inquiry directly to our dedicated support inbox anytime.
support@mb-paws.co.ukOperating Hours
Monday to Friday: 9:00am – 5:00pm GMT. Inquiries answered within 24 business hours.
UK Support TeamHassle-Free Returns
30-day return and exchange window for all unused gear in original packaging.
Read Return Terms →Send an Inquiry
Complete the details below and a member of our team will respond via email.
Self-Service Resources
Save time with our dedicated guides and instant self-service resources.
Orders are fulfilled directly through verified dispatch hubs to guarantee direct-to-door tracking across the United Kingdom. If your package has not updated within 48 hours of dispatch, our support team will gladly trace it with the courier.
Frequently Asked Questions
All orders are processed promptly and dispatched with end-to-end tracking. Delivery across the United Kingdom typically arrives within 3 to 7 business days. As soon as your order has been dispatched from our fulfilment facility, you will receive a confirmation email containing your personal tracking link.